A counselling service assists individuals and/or their families who have been negatively impacted by gambling. Individuals are assisted to identify triggers, underlying issues and establish strategies to maintain change, while family members will be able to learn more about coping with gambling behaviours and self-care. This is a free service and Individuals can attend as many sessions as they may find helpful.

Financial Counselling

Financial Counselling provides support, information, and advocacy to enable people in situations of financial difficulty to develop the understanding, skills, knowledge and confidence to explore their options and return to a situation of financial sustainability.

Financial counselling is a free and confidential service. The financial counsellors are professionals who have an extensive knowledge of a range of areas of law and policy, including consumer credit law, debt enforcement practices, the bankruptcy regime, industry hardship policies and government concession frameworks.

From time to time, many people find themselves struggling to buy food, pay the rent or mortgage and can be juggling numerous debts. If you’re in this situation, a financial counsellor can help you understand your options so that you can get back on your feet. Financial counselling and consumer education can help you:

  • To review your budget and assist with putting together a moneyplan that builds capacity to live within your means;
  • Understand consumer issues such as consumer rights, provision of service related to utilities and information about hardship arrangements
  • With advocacy and negotiations with creditors and other organisations;
  • To complete or respond to legal or court documents;
  • Provide information about insolvency and bankruptcy.

Knowing that times of financial difficulty can put great stress on individuals and family, financial counsellors are specially trained in counselling skills to listen and explore with clients their current circumstances and to look forward and improve situations with goal setting and skill-building to generate awareness of longer term capabilities and outcomes.

Financial literacy workshops and consumer education sessions can also be arranged for groups at schools, medical centres, libraries and community service locations. Please contact us for more information about the group education sessions.


Gambling Help

The Gambling Help Support Group at CatholicCare Social Service is open to problem gamblers and family members, as well as to anyone whose life has been impacted by problems associated with problem gambling. Weekly meetings usually last for one and a half hours and are led by a trained counsellor. Our support groups are free-of-charge and there is no need to book attendance.

Blacktown (58 Orwell St),
North Parramatta (13 Buller St),
Emerton (254 Luxford Rd),
Penrith (326 High St),
Springwood (3/163 Macquarie Rd),
Richmond (20 West Market st)

Contact: For appointments and information phone (02) 8843 2530