COVID-19: Information for clients

The health and wellbeing of our staff and clients is our number one priority. You can read about our service availability and the safety measures we are taking below.

It is imperative that all members of our community stay up to date with information relating to the novel Coronavirus (COVID-19) pandemic and what this means for you. Here at CatholicCare, we understand that this growing sense of uncertainty does exist and new information is unfolding daily. However, one thing hasn’t changed, and that is we are still here to support you.

Our Mission still stands; we will continue to be a strong and visible provider of care for all in Western Sydney and the Blue Mountains with a special concern for the poor and disadvantaged.

CatholicCare services remain open and operational during the current COVID-19 outbreak.  Individual offices have been closed to clients, however, services will now be offered via video conferencing or over the phone.

For your peace of mind, we have outlined below several updates to our practice in terms of how we will continue to operate through COVID-19 to ensure your experience is as safe and seamless as possible.


Frequently Asked Questions

What number should I call to contact CCSS?
As always, we are here to provide you with the support you need during times of crisis. Our general line for all enquiries and referrals is (02) 8843 2500. Alternatively, you can email us at


Have your opening hours changed?

Our line for all enquiries and referrals (02 8843 2500) is accessible from:

  • Monday to Thursday, 8.30am – 8.00pm
  • Friday, 8.30am – 5.00pm
  • Saturday, 9.00am – 1.00pm
  • Sunday, Closed

Please note our drop-in centre has reduced in hours and days but will continue to provide service where possible to the Government guidelines. For more information, please call the number above.


What CCSS services are still open?
CatholicCare services remain open and operational during the current COVID-19 outbreak, however, our drop-in centre has reduced in hours and days but will continue to provide service where possible to the Government guidelines. Houses to Homes are still operating as normal but following all Government guidelines. Our services which are now offered via teleconferencing and phone are:

  • Disability Services
  • Family Support
  • Financial Counselling
  • Problem Gambling Counselling
  • Project Elizabeth
  • Blacktown Neighbour Aid for Blacktown LGA
  • Family Relationship Services
  • Couple Relationship Counselling
  • Personal and Family Counselling and Support
  • Solo Parent Service and Grief and Loss Counselling and Support
  • Aboriginal Catholic Services (Emerton)
  • All Saints of Africa Community Centre
  • Springwood Drop-In Centre
  • Baulkham Hills Family Day Care Centre


I usually have a home visit from my support worker. Will this continue?

We want to ensure that we can continue to support you in the safest possible way throughout this outbreak. To maintain the health and wellbeing of both our clients and staff, home visits will continue to be undertaken with increased health and safety measures, unless otherwise advised by the government.


I attend group counselling with CCSS. Will I still attend my group?

For the sake of your wellbeing, we have chosen to cease our group sessions face to face at this time. Existing groups will be moved online via teleconference or phone, ensuring you benefit from this digital experience as you would in person. For more information, please call us on 02 8843 2500.


I have been referred to CCSS for support as a new client. Can I still get support?

Absolutely. We welcome all new clients who are seeking support to book in a teleconference or phone consultation during this time.


For more information, or if you have any questions or concerns, please call us on 02 8843 2500 or email


Important Links

In order to navigate through these uncertain times, we need to stay up to date with the latest information. As COVID-19 is an ever-changing situation, we will update this page as more information becomes available.

We are conscious of the fact that it is difficult for us to give conclusive advice as information remains limited. What we can do collectively, however, is keep our information as updated as possible in what is a rapidly evolving situation.

Below we have included a variety of links for you to peruse, and we encourage you to visit these regularly. If you have any suggestions to include, please email


COVID-19 Facts

COVID-19 Regulations in Australia

World Health Organisation

COVID-19 on a Global Scale: Centers for Disease Control and Prevention

Mental Health and Wellbeing during the Coronavirus (COVID-19) Outbreak

Guidelines for Pregnant Women and their Families

National Disability Insurance Scheme



Stay informed. Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.