Client Care Officer – Part-Time

Client Care Officer – Part-Time

·         Do you have a warm and welcoming personality

·         Join our vibrant team with supportive management and positive culture

·         Hybrid workplace

·         Based in Western Sydney


We are currently seeking a Part-Time Client Care Officer in Western Sydney! If you are someone who has a warm and welcoming personality and want to make a real difference to people’s lives, then we want to hear from you! As the first point of call for existing and new clients, you will naturally put people at ease and comfortably talk with people in a range of circumstances and situations.


About the role

As the Client Care Officer, you will hold a critical role within the organisation as the first person new or existing clients connect with when they contact us.

You will support people to ensure they feel heard as they begin their journey with the organisation or as they continue to be supported by CatholicCare.

As a key member of a dynamic Client Care Team, you will effectively and efficiently respond to enquiries, making sure to connect people with the correct person or service to meet their needs.

You will provide timely and accurate advice as people connect with our organisation, drawing on your thorough knowledge of the sector and the organisation.

Excellent record keeping and filing is an important part of the role, as is your ability to work across a variety of communication platforms to respond to enquiries.

Want to find out more? Click here to read the position description.


About you

Your warm and welcoming personality makes you the perfect ‘front person’ for our organisation. As the first point of call for existing and new clients, you will naturally put people at ease and comfortably talk with people in a range of circumstances and situations.

You are calm yet organised and your attention to detail is second to none. You are confident yet sensitive and always uphold the confidentiality of your clients and colleagues.

Your strong knowledge of the aged care and disability sectors will mean you can quickly adapt to your new professional environment.

You enjoy being part of a team, but also thrive when you work independently.

And your values align with ours.

If you have all of this, along with the right experience and qualifications, and the opportunity feels like the perfect fit for you, please get in touch. We’d love to hear from you!


Work Perks

  • Hybrid workplace
  • Fantastic benefits incl. NFP salary packaging, EAP access + much more
  • Supportive management and positive culture
  • Plus, meaningful experiences through empowering older people, their families and carers, and the wider community


About CatholicCare

At CatholicCare Western Sydney and the Blue Mountains we are committed to making sure no one is left behind.

We have the people, the resources, and the plans in place to make a real difference in the lives of people who find themselves facing difficult circumstances.

We are a team of people who are passionate about what we do and truly care about people – no matter where they come from, what they look like or how they see the world.

CatholicCare is committed to achieving a diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disabilities. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact


How to Apply

If you are passionate about working with the community and want to experience a role that is both challenging and rewarding, we would love to hear from you!

  • Submit your application via email (Cover Letter addressing the selection criteria and Resume). Email:, using the subject line: Client Care Officer – Part-Time
  • If you are shortlisted, you will take part in a 10-15-minute phone screen
  • Be invited to come along to an interview where CatholicCare will determine your suitability for the role
  • Your reference checks
  • A verbal offer followed by necessary safety, employment and compliance screening
  • Offer of employment and determine when you can start and join the team!


Please note our office will be closed from 24th December 2021 and will return on 15th January 2022. 

CatholicCare is committed to safeguarding all children, young people and vulnerable adults and that all children, young people and vulnerable adults have an equal right to protection from abuse. We will take every reasonable step to ensure that children, young people and vulnerable adults are protected. All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.